Pronto: Item Exchange Quiz

Item exchange is the process of correcting a wrongly invoiced item by invoicing the correct item/s and reversing the initial invoice through the _______.

Sales Module
Inventory
Phase 6
Purchase Order

When do we do item exchanges?

When wrongly invoiced invoiced items needs to be corrected.
When customer changed mind and cancelled their purchase.
When Pronto hangs.
When I need to balance my inventory.

Important things to list down prior Item Exchange.

Old invoice number
Date of initial invoice
Customer/ Account Name
Items to exchange
All of the above
None on the list

I can always use present date when doing Item exchange.

TRUE
FALSE

When doing exchange both items should be under the same warehouse.

TRUE
FALSE

What should be the value of the item exchange invoice?

Same as initial invoice.
New item price.
Total value of all items
Zero

What will happen after I have completed an exchange?

My inventory will be balanced.
Old items will go back to your Pronto Warehouse
Initial payment will float with accounts.
All items in the item exchange sill be Sold Out in Pronto.

What will happen if you have forgotten to do item exchange for a particular item?

No effect at all.
You will have payment shortage with accounts.
It will affect store inventory vs Pronto.
You will have payment overage with accounts.

What will I do if a faulty phone needs to be exchanged but was brought to another shop?

Advise customer to go back the shop where the phone was bought.
Transfer the new IMEI to the warehouse where the faulty item was bought.
Don't do item exchange at all.
Ask IT to do it for you.

Item exchange can only be done for serialized items.

TRUE
FALSE

Pronto: Item Exchange

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Pronto: Item Exchange Quiz

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